Terms of Service

What Doublr does, what you may and may not do with it, how tokens and payments work, and who is responsible for what.

Last updated: August 30, 2026

In short

This summary has no contractual value: only the full text below binds the parties. It exists because a contract nobody reads protects nobody.

You may only put a person's face or body in a video if that person has agreed. This is the core rule and it has no exceptions.
Tokens are a unit of use, not money. They are not refundable once spent, not transferable, and not convertible to cash.
A generation that fails through our fault is credited back automatically. A successful generation you simply dislike is not.
You are responsible for what you produce with the service, and you indemnify us against claims your content causes.
The service depends on third-party AI providers. Its availability, quality and timing are not guaranteed.

1. Definitions

"Service": the Doublr platform at doublr.io and all of its features.
"We", "us": the operator of the Service, identified in the legal notice.
"You", "User": any person holding an account on the Service.
"Source Content": any file you upload (video, photo, audio) and any text you enter.
"Output": any video produced by the Service from Source Content and/or a description.
"Tokens": the internal unit that measures and bills use of the Service.
"Cast": the people whose likeness is incorporated into an Output.

2. The Service

Doublr generates video using artificial intelligence. From a reference video, images and/or a written description, it produces new videos, including by incorporating people's likeness.

The Service relies on AI models operated by third-party providers. We control neither their algorithms, nor their moderation policies, nor their availability. A change on their side may alter, degrade or interrupt any part of the Service without notice.

The Service is provided on an "as is" and "as available" basis. We do not warrant that any generation will match your intent, your description, or a previous result, even with identical settings: AI generation is inherently non-deterministic.

We may change, suspend or remove a feature at any time. If a change removes a feature for which you hold unused Tokens, those Tokens remain usable on the rest of the Service.

3. Account, eligibility and security

The Service is restricted to natural persons aged 18 or over. By creating an account you represent that you are 18 or older. We close without notice any account we find to belong to a minor.

You must provide accurate information and keep it current. You alone are responsible for keeping your credentials confidential and for all activity carried out from your account.

You must tell us immediately about any unauthorised use of your account. We recommend changing your password at the slightest doubt: doing so signs out all of your other devices.

An account is personal. Sharing credentials, reselling access, and creating multiple accounts to evade a limit or a suspension are prohibited.

4. Consent and likeness rights

This is the most important rule in this contract. It has no exceptions, and breaking it closes the account immediately.

You may only incorporate a person's likeness into an Output if that person has given you prior, free, informed and specific permission for that use. By confirming the consent checkbox, you represent and warrant that every person in the Cast has actually given that permission and that you can prove it.

This representation is a contractual warranty. We have neither the means nor the duty to verify that a consent is real: you obtain it, and you answer for it.

Permission for one use is not permission for another. Permission can be withdrawn at any time, and you must then stop using the Output concerned.

Using the likeness of anyone who has not agreed.
Using the likeness of a minor, with or without anyone's permission.
Using the likeness of a public figure, artist, athlete or any well-known person without their written permission.
Producing sexual or intimate content involving a real person's likeness.
Producing content suggesting that a real person said, did or endorsed something that did not happen.
Using an Output to harass, humiliate, threaten, defame or harm a person.

5. Prohibited uses

Beyond the likeness rules, the following are prohibited and lead to suspension or closure of the account, with no refund of remaining Tokens:

Any content unlawful under the laws applicable in Quebec, in Canada, or in your country of residence.
Any infringement of third-party intellectual property: works, music, trademarks, characters, protected excerpts.
Any fraud, scam, identity theft or attempted financial deception.
Any electoral or health disinformation, or content designed to manipulate public opinion.
Any hateful or discriminatory content, or content glorifying violence or terrorism.
Any attempt to circumvent our technical limits, moderation filters, quotas or billing mechanisms.
Any unauthorised automated access, bulk extraction, reverse engineering or resale of the Service.
Any use of the Service to train a competing artificial intelligence model.

6. Your content and the rights involved

You keep ownership of your Source Content. You grant us a non-exclusive, worldwide licence strictly limited to operating the Service: hosting, transcoding, transmitting to our AI providers, displaying and storing your content in order to return it to you.

This licence ends when you delete the content, subject to the technical and legal retention periods set out in our privacy policy.

We do not use your Source Content or your Outputs to train artificial intelligence models, and we do not pass them to any third party for that purpose.

We do not use your Outputs for promotion without your separate, express agreement.

7. Legal status of Outputs

Subject to third-party rights, we claim no rights over your Outputs and you may exploit them freely, including commercially.

We do not, however, warrant that you hold intellectual property rights in an Output. The status of AI-generated content is unsettled and varies by country: in several jurisdictions a purely automated production is not protected by copyright.

We warrant no exclusivity. The Service may produce similar or identical Outputs for different users from similar descriptions.

Outputs are artificially generated or manipulated content. A growing number of jurisdictions require them to be disclosed as such when published, and several platforms require it too. Complying with those obligations wherever you publish is your responsibility. Removing or altering any marking we apply is prohibited.

8. Tokens

Tokens are an internal unit of account measuring use of the Service. They are not money, not electronic money, not a payment instrument and not a financial instrument, and they bear no interest.

The Token cost of a generation depends on the resolution, duration and mode chosen. It is shown to you before you confirm. By confirming, you accept that amount.

Tokens do not expire.
Tokens are not transferable between accounts, not assignable and not convertible to cash, except through features we expressly provide.
Tokens spent on a completed generation are not refundable, including where the result does not please you artistically.
A generation that fails for a technical reason attributable to us or to our provider is credited back automatically and in full.
A generation refused by our provider's moderation filters is also credited back, absent manifest or repeated abuse.
If you close your account yourself, unused Tokens are forfeited.
If we close your account for serious breach, unused Tokens are forfeited without compensation.

9. Prices, payment and invoicing

Prices are shown on the purchase page, inclusive of tax where applicable, in the currency attached to your account. The billing currency may differ from your bank's; any conversion fees are your bank's and remain yours to bear.

Payments are processed by Stripe. We neither receive nor store your card details. Use of the payment service is subject to Stripe's terms.

The purchase is final on payment confirmation. Tokens are credited automatically once the payment provider confirms, usually within seconds.

We may change our prices at any time. A change has no effect on Tokens already bought, which remain usable at the rate in force when they are spent.

An invoice is available on request at the address in the legal notice.

10. Cancellation and refunds

Buying Tokens is the immediate supply of digital content. Tokens are credited to your account as soon as payment is confirmed and can be used right away.

Our commercial policy: we fully refund a purchase from which no Token has been spent, if you ask within fourteen days of the purchase, at the address in the legal notice. Once a single Token from that purchase has been used, it is no longer refundable.

This policy is in addition to your legal rights, not instead of them. If the law of your province or country of residence gives you a broader cancellation right, in particular the rules on distance contracts, that right applies in full.

We charge no subscription and take no recurring payment: every purchase is one-off and initiated by you.

11. Unpaid amounts, disputes and fraud

In the event of a payment dispute or chargeback, the corresponding Tokens are removed from your account up to the available balance. If they have already been spent, the balance is set to zero and the difference remains owed.

Any manifestly abusive dispute leads to immediate suspension and may be pursued.

We reserve the right to refuse a transaction, cancel an order or suspend an account on reasonable suspicion of fraud, money laundering or use of stolen payment methods.

12. Moderation, suspension and termination

We may review uploaded and generated content, automatically or manually, solely to enforce these terms and the law.

We may suspend or close an account, remove content and refuse a generation, without notice in the event of serious breach, in particular of the consent and likeness rules.

You may close your account at any time from your settings. Closure deletes your content as described in our privacy policy.

Even after closure we retain what is strictly necessary to evidence a breach, defend our rights and meet our legal obligations.

13. Reporting and takedown

Anyone may report unlawful content or content infringing their rights by writing to the reporting address in the legal notice.

A report must state the reporter's identity, the item complained of, the grounds, and where relevant proof of the rights invoked.

We acknowledge every report and investigate without delay. Manifestly unlawful content, in particular non-consensual intimate content or content involving a minor, is removed immediately and the account is suspended.

Anyone appearing in an Output may request its removal, without having to give a reason.

14. Warranties and limitation of liability

To the extent permitted by law, the Service is provided without warranty of any kind, express or implied, in particular without warranty of availability, uninterrupted operation, freedom from error, or fitness for a particular purpose.

We are liable only for proven fault and only for direct, foreseeable loss. Our liability is capped at the total amount you actually paid us in the twelve months preceding the triggering event.

We are in no case liable for indirect loss, in particular loss of revenue, customers, data, reputation or opportunity.

We are not liable for the consequences of your use of Outputs, for third-party claims arising from them, for failures of our third-party providers, or for force majeure.

These limits do not apply in cases of wilful misconduct, gross negligence, personal injury, or where the law forbids them.

If you are a consumer within the meaning of Quebec's Consumer Protection Act, note that it prohibits a merchant from excluding liability for its own acts. The limits above therefore apply to you only to the extent that Act permits, and your statutory warranties remain intact. The same holds for any consumer whose law of residence provides equivalent protection.

15. Your indemnity to us

You indemnify us against any third-party claim, action, complaint or judgment arising from your Source Content, your Outputs, your use of them, or your breach of these terms.

This indemnity covers damages awarded and reasonable defence costs, on presentation of supporting documents.

We will inform you promptly of any covered claim and let you take part in the defence. We will not settle on any point that would have you admit fault without your agreement.

16. Personal data

Processing of your personal data is described in our privacy policy, which forms an integral part of these terms.

The Service processes images of faces, which are personal data and, in certain contexts, sensitive data. The legal bases and retention periods are set out in that policy.

17. Changes to these terms

We may change these terms. Any substantial change is notified to you by email or in the Service at least thirty days before it takes effect.

If you do not accept a change, you may close your account before it takes effect. Continuing to use the Service after that date constitutes acceptance.

18. Using the Service from abroad

The Service is operated from Quebec, Canada, and reachable worldwide. We do not present it as compliant with the law of every country from which it can be accessed.

If you use the Service from another country, you are responsible for complying with the law that applies there, in particular on likeness rights, data protection, AI-generated content and disclosure duties. These rules vary widely, and several jurisdictions have adopted rules specific to synthetic media.

The mandatory consumer protections given to you by the law of your country or province of residence apply regardless, and nothing in these terms seeks to remove them.

We may restrict access to the Service from a given territory where its legal framework makes that necessary.

19. Governing law and disputes

These terms are governed by the laws applicable in the Province of Quebec and the laws of Canada applicable therein, without regard to conflict-of-laws rules, and subject to any more protective mandatory provisions of the consumer's law of residence.

In the event of a dispute, contact us first: the vast majority of disagreements are settled that way, and it is faster for everyone.

Failing an amicable resolution, the courts of the judicial district of the publisher's registered office have jurisdiction. If you are a consumer, this clause does not deprive you of the right to bring proceedings where you reside when the law allows it, nor of access to the Small Claims Division for amounts within its jurisdiction.

A Quebec consumer may also contact the Office de la protection du consommateur.